Taiwo Opabunmi

Ebenet is a multiphaceted multidimensional outfit, it has the aim and objective of reaching out to people in need of onsite IT support and also with consequent reformation, using God’s word and articles as a platform. Ebentechnology emphasis on quality Onsite IT Support, it is into a lot of things. Eben technology’s On-site Service Description (“Eben Tech Service”) I. Eben Tech Service Overview Eben technology On-site Service includes, from the date of delivery, a support service in additional to your statutory entitlements which is designed to assist in giving you peace of mind. Should the system develop a fault, Eben tech Service can place a service technician at the customer’s location after completion of the support procedures listed below (including a problem diagnosis service via website or telephone) and, for the duration of the service period*, provide a parts and labour service. This Service is available for Optiplex, Precision and Dimension systems only. II. Support Procedures - The 4 Levels of Support Eben technology Service supplements your statutory rights and incorporates the following standard support services plus on-site engineer support if necessary: 1. 30-Day Getting-Started Assistance - Eben technology offers a standard 30-day telephone support program at no additional charge for installation optimisation, configuration, and limited usage questions during the critical 30-day period after delivery of your system. This program is available on factory-installed operating systems and desktop/notebook applications. 2. 24/7 Comprehensive On-line Support - Eben technology standard support website provides on-line assistance, including troubleshooting information, problem diagnosis tools and downloads. 3. Telephone Technical Support – Eben technology provides a telephone support service to all customers to assist troubleshooting problems on your hardware system (pc). 4. Eben technology On-site Service covering labour and the expedited repair or replacement of parts in the main system unit, including monitor, keyboard and mouse, if not ordered separately, and after confirmed diagnosis with Dell Technical Support.